Mortgage Administration

From data import to loan redemption, our experienced team of loan administrators will handle your portfolio with due care and attention to detail, with a focus not only on customer relations but also ultimately ensuring commercial value for our clients.

Liaising with borrowers and their solicitors in a timely manner. All manner of administration duties carried out – Redemption calculations and collections, annual statements, interest statements and interest collections, Transfer of Equity, Remortgage assessments, Letting enquiries & home improvement requests etc.

We can provide you with white-labelling of services, where required. Your customers will know our team as an extension of your own company.

We can set-up Direct Debit instructions for recurring payment collections (ie. Interest).

Adhering to all applicable consumer credit and mortgage regulation requirements in relation to the regulated aspects of your portfolio.

We strive to pre-empt any arrears situations via clear and timely communications and pursue all arrears payment options using forbearance, in accordance with FCA regulations, and always with an approach centred on treating the customer fairly.

Our bespoke database has been built for the sole purpose of managing House Builders 2nd Charge Equity Loan Products. We provide insightful business intelligence reporting that presents an accurate picture of your portfolio’s performance – enabling you to make confident informed decisions. From initial migration of data, the database is auditable and reconcilable to ensure accuracy.